Tag - Port of Corner Brook

Cruise Atlantic Canada Waves of Excellence Programs

Aquila Offered Training Programs

In collaboration with the City of Corner Brook, the Port of Corner Brook would like to extend the opportunity for individuals to gain experience and skills through several offered programs.

With the return of cruise around the world, many destinations are investing in service training for their cruise industry frontlines – the experience providers, attraction teams, drivers, tour guides, retail teams, restaurant servers, and everyone who comes in contact with guests. These programs will help further enhance the way that our community interacts with tourists and guests that visit the area.

RSVP by e-mail including date: dbruce@cornerbrookport.com

Offered Courses

Waves of Excellence: Deliver the Wow (In-Person)

 “Waves of Excellence: Deliver the WOW” is a half-day virtual workshop designed to respond to this current situation and provides anyone who connects with guests with the skills and confidence they need to deliver excellent service while following the necessary protocols and procedures implemented by the cruise lines and destinations.

Whether greeters, taxi drivers, vendors and retail operators, tour guides, bus drivers, restaurant servers, attraction personnel, or the community at large, this workshop helps community teams understand the importance of their roles in the success of cruise in their destination.

Waves of Excellence: Deliver the Wow is available on two different dates, and only one option can be selected:

Location: Quality Inn Hotel

Option 1: Tuesday, August 9th: 1:30pm-4:30pm

Option 2: Wednesday, August 10th: 9:00am-12:00pm

Invite can be found at this link, follow information to register.

Driver Excellence (In-Person)

  • Available for people who drive motorcoach, taxi, van, private vehicle, sightseeing boat, or any other type of transportation as a driver has a great impact on the guest satisfaction ratings in the destination.
  • This will help ensure drivers provide excellent service, professional behaviour, ability to manage difficult situations, and more.

Driver Excellence is available on two different dates, and can only one option can be selected:

Location: Quality Inn Hotel

Option 1: Tuesday, August 9th: 10:00am-11:30am

Option 2: Wednesday, August 10th: 1:30pm-3:00pm

Invite can be found at this link, follow information to register.

Service Excellence 101 (Self-guided Online Course)

  • 1-hour course designed for frontline workers who come into contact with guests less often in their roles, but still benefit from an introduction to delivering excellent service to cruise guests.
  • Personnel could include port operations, longshoremen, customs and border agents, security and others who may engage with guests less often.

Tour Guide Excellence I,nternational Certification (Self-guided Online Course)

  • An interactive online program that gives individuals the opportunity to learn exactly what makes an excellent Tour Guide.
  • The course includes 6 lessons on the most important topics for tour guides and ends with an assessment, which includes a written exam and a video component, and guides receive a certificate and pin upon completion.

Cruise 101 (Self-Guided Online Course)

  • This 1-hour course provides an overview of the cruise industry as it relates to ports, destinations and shore excursions, and what successful destinations do to ensure the cruise lines and their guests are having exceptional experiences in the destination
  • Ideal for community and destination stakeholders, Cruise 101 allows people new to the industry to get up to speed quickly and with confidence

The Aquila scheduled training is set to take place from August 9th & 10th.

For further information regarding this opportunity please contact the Port of Corner Brook’s main office at 709-634-6600.

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The Return of the Cruise to the Port of Corner Brook

The Seven Seas Navigator

News Release

Following a two-year halt to the cruise industry that was felt around the globe, the Port of Corner Brook is excited to once again welcome passengers and crew back into our beautiful city.

The first Ship to make its way into port this season is the Seven Seas Navigator, which will make its first of seven trips into the Bay of Islands on May 24th. This ship can hold up to 490 passengers and 325 crew, and despite being smaller in size, the Navigator represents the official return of the cruise to the city of Corner Brook.

The cruise industry has a profound impact on the city of Corner Brook and surrounding area, significantly increasing the economic activity in the region. There are expected to be 24 calls into the Port of Corner Brook, consisting of 6 inaugural visits by different cruise ships.

The largest ship coming into the port is the Sky Princess, which is making its inaugural visit to Corner Brook. This large vessel can accommodate 3,660 passengers and 1,346 crew, and should be a sight to behold once it enters port, due to its sheer size and intriguing design.

The Sky Princess

The Corner Brook waterfront is renowned for its tremendous scenery, and one of the best ways to enjoy the view is experienced while watching cruise ships come into port, especially ones the size of the Sky Princess.

There is a wide variety of ships coming into the Bay of Islands during this cruise season, featuring vessels arriving from 5 different countries (USA, CAN, GER, ENG, ISL), bringing people from all across the globe into the community.

The majority of the calls for this upcoming season are in the months of September and October, allowing operators within the tourist industry to extend their season, something that was greatly missed over the last two years. The direct impact that the passengers and the crew of the ship make on the local economy is significant, whether by purchasing tours, utilizing local transportation services, or even increasing activity in local shops/restaurants, all were missed greatly due to the cancellations over the past two years due to Covid-19.

The cruise lines themselves also have a huge impact on the operations and economy at the Port of Corner Brook. These ships have to routinely pay for cruise services, supplies and port fees, which results in a huge boost for the city of Corner Brook and the CBPC.

With everyday life creeping back to normalcy after the profound impact of the Covid-19 pandemic it will still be essential to keep passengers, crew and staff safe from the virus. It will be important for us to continue following the guidelines set out by Transport Canada and the Provincial Government to ensure the safety of everybody involved.

The return of cruise lines into the Port of Corner Brook for the 2022 season will create a significant amount of economic activity in the Corner Brook region, new job opportunities, and increasing revenues for several local businesses.

The cruise schedule for the upcoming 2022 season can be found here.

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