News

Cruise Atlantic Canada Waves of Excellence Programs

Aquila Offered Training Programs

In collaboration with the City of Corner Brook, the Port of Corner Brook would like to extend the opportunity for individuals to gain experience and skills through several offered programs.

With the return of cruise around the world, many destinations are investing in service training for their cruise industry frontlines – the experience providers, attraction teams, drivers, tour guides, retail teams, restaurant servers, and everyone who comes in contact with guests. These programs will help further enhance the way that our community interacts with tourists and guests that visit the area.

RSVP by e-mail including date: dbruce@cornerbrookport.com

Offered Courses

Waves of Excellence: Deliver the Wow (In-Person)

 “Waves of Excellence: Deliver the WOW” is a half-day virtual workshop designed to respond to this current situation and provides anyone who connects with guests with the skills and confidence they need to deliver excellent service while following the necessary protocols and procedures implemented by the cruise lines and destinations.

Whether greeters, taxi drivers, vendors and retail operators, tour guides, bus drivers, restaurant servers, attraction personnel, or the community at large, this workshop helps community teams understand the importance of their roles in the success of cruise in their destination.

Waves of Excellence: Deliver the Wow is available on two different dates, and only one option can be selected:

Location: Quality Inn Hotel

Option 1: Tuesday, August 9th: 1:30pm-4:30pm

Option 2: Wednesday, August 10th: 9:00am-12:00pm

Invite can be found at this link, follow information to register.

Driver Excellence (In-Person)

  • Available for people who drive motorcoach, taxi, van, private vehicle, sightseeing boat, or any other type of transportation as a driver has a great impact on the guest satisfaction ratings in the destination.
  • This will help ensure drivers provide excellent service, professional behaviour, ability to manage difficult situations, and more.

Driver Excellence is available on two different dates, and can only one option can be selected:

Location: Quality Inn Hotel

Option 1: Tuesday, August 9th: 10:00am-11:30am

Option 2: Wednesday, August 10th: 1:30pm-3:00pm

Invite can be found at this link, follow information to register.

Service Excellence 101 (Self-guided Online Course)

  • 1-hour course designed for frontline workers who come into contact with guests less often in their roles, but still benefit from an introduction to delivering excellent service to cruise guests.
  • Personnel could include port operations, longshoremen, customs and border agents, security and others who may engage with guests less often.

Tour Guide Excellence I,nternational Certification (Self-guided Online Course)

  • An interactive online program that gives individuals the opportunity to learn exactly what makes an excellent Tour Guide.
  • The course includes 6 lessons on the most important topics for tour guides and ends with an assessment, which includes a written exam and a video component, and guides receive a certificate and pin upon completion.

Cruise 101 (Self-Guided Online Course)

  • This 1-hour course provides an overview of the cruise industry as it relates to ports, destinations and shore excursions, and what successful destinations do to ensure the cruise lines and their guests are having exceptional experiences in the destination
  • Ideal for community and destination stakeholders, Cruise 101 allows people new to the industry to get up to speed quickly and with confidence

The Aquila scheduled training is set to take place from August 9th & 10th.

For further information regarding this opportunity please contact the Port of Corner Brook’s main office at 709-634-6600.

Read more...

The Return of the Cruise to the Port of Corner Brook

The Seven Seas Navigator

News Release

Following a two-year halt to the cruise industry that was felt around the globe, the Port of Corner Brook is excited to once again welcome passengers and crew back into our beautiful city.

The first Ship to make its way into port this season is the Seven Seas Navigator, which will make its first of seven trips into the Bay of Islands on May 24th. This ship can hold up to 490 passengers and 325 crew, and despite being smaller in size, the Navigator represents the official return of the cruise to the city of Corner Brook.

The cruise industry has a profound impact on the city of Corner Brook and surrounding area, significantly increasing the economic activity in the region. There are expected to be 24 calls into the Port of Corner Brook, consisting of 6 inaugural visits by different cruise ships.

The largest ship coming into the port is the Sky Princess, which is making its inaugural visit to Corner Brook. This large vessel can accommodate 3,660 passengers and 1,346 crew, and should be a sight to behold once it enters port, due to its sheer size and intriguing design.

The Sky Princess

The Corner Brook waterfront is renowned for its tremendous scenery, and one of the best ways to enjoy the view is experienced while watching cruise ships come into port, especially ones the size of the Sky Princess.

There is a wide variety of ships coming into the Bay of Islands during this cruise season, featuring vessels arriving from 5 different countries (USA, CAN, GER, ENG, ISL), bringing people from all across the globe into the community.

The majority of the calls for this upcoming season are in the months of September and October, allowing operators within the tourist industry to extend their season, something that was greatly missed over the last two years. The direct impact that the passengers and the crew of the ship make on the local economy is significant, whether by purchasing tours, utilizing local transportation services, or even increasing activity in local shops/restaurants, all were missed greatly due to the cancellations over the past two years due to Covid-19.

The cruise lines themselves also have a huge impact on the operations and economy at the Port of Corner Brook. These ships have to routinely pay for cruise services, supplies and port fees, which results in a huge boost for the city of Corner Brook and the CBPC.

With everyday life creeping back to normalcy after the profound impact of the Covid-19 pandemic it will still be essential to keep passengers, crew and staff safe from the virus. It will be important for us to continue following the guidelines set out by Transport Canada and the Provincial Government to ensure the safety of everybody involved.

The return of cruise lines into the Port of Corner Brook for the 2022 season will create a significant amount of economic activity in the Corner Brook region, new job opportunities, and increasing revenues for several local businesses.

The cruise schedule for the upcoming 2022 season can be found here.

Read more...

Call for Cruise Vendors

The Port of Corner Brook is accepting applications for vendors for the 2022 cruise ship season. Vendors will be located at the newly constructed cruise passenger welcome park at the Port of Corner Brook. Selected vendors can lease a salt box style market shed for the season starting August, however preference will be given to vendors who commit to operating for the full season.

The market will be open for cruise passengers on ship days, as well as other tourism functions such as motorcoach tours. The park will only be open to the general public for special events. There will be scheduled times for vendors to access the sheds on days when there are no cruise vessels, in the event that they need to access their inventory or prepare for upcoming days.

We are looking forward to a busy season with 24 vessels scheduled from Friday, May 6th until Sunday, October 16th. The full cruise ship schedule can be viewed here.

DOWNLOAD VENDOR APPLICATION

For further information regarding this opportunity please contact the Port of Corner Brook’s main office at 709-634-6600.

Read more...

Notice if Tariff Increase Rates 2022

Effective March 15, 2022

The Corner Brook Port Corporation (CBPC) wishes to advise that there will be a 3% increase in Harbour Administration Fees, Berthage Charges, Wharfage and Transfer Charges and a 2% increase in the Passenger Tariff under the Corner Brook Port Corporation Terminal Tariff.  Rates in Schedule E are subject to a 3% Increase.  All rate changes are effective March 15, 2022.

Service Charges will be applied to all overdue accounts as per section 10 of the Terminal Tariff document.

The complete Terminal Tariff report detailing the rates, charges, rules and regulations at terminals and facilities in the Port of Corner Brook is available on the Corporation’s website under Industrial Operations.

If you have any questions or concerns regarding the increase please contact Dean Jennings, Operations Manager at 709-637-4282.

Best regards,

Text, letter

Description automatically generated

Jackie Chow, CPA, CA

Chief Executive Officer

Read more...

Notice of Annual General Meeting

The Corner Brook Port Corporation welcomes members to attend its AGM.

Wednesday, May 19, 2021, 5:30 p.m. | Suite 201, RA Pollett Building, 61 Riverside Drive

Current Agenda

  • Greetings from chair
  • Introduction of board and staff
  • Adoption of agenda
  • Approval of 2020 AGM Minutes
  • Approval of 2020 Financial Statements
  • 2020 Annual Report
  • Appointment of auditor
  • Presentation by CBPC
  • Other business

Members interested in attending must RSVP prior to the event so that we can ensure adequate space is available for social distancing. For more information please contact:

Jennifer Hartley at 709-634-6600 or jhartley@cornerbrookport.com.

Read more...

Port Tariff Notice

Effective January 1, 2021

The Corner Brook Port  Corporation (CBPC) wishes to advise that there will be a 3% increase in Port Tariff Rates effective January 1, 2021.

This increase will apply to harbour administration, berthage, wharfage and storage. Interest will be applied to all overdue accounts as per section 10 of the Terminal Tariff document.

The complete Terminal Tariff report detailing the rates, charges, rules and regulations at terminals and facilities in the Port of Corner Brook is available on the Corporation’s website under Industrial Operations.

If you have any questions or concerns regarding the increase please contact Dean Jennings, Operations Manager at 709-637-4282.

Best regards,

Jackie Chow, CPA, CA

Chief Executive Officer

Read more...

MSC to call Port of Corner Brook weekly

October 28, 2020 – The Corner Brook Port Corporation is pleased to advise that MSC is increasing its container service in the region with a weekly call to the Port of Corner Brook. Today’s arrival of the MSC Elbe marks the start of the increased frequency of vessels.

MSC Mediterranean Shipping Company added the Port of Corner Brook to its Canada Gulf Bridge Service in May 2020 on a bi-weekly schedule. Recognizing the strong regional economic impact, the Port of Corner Brook continues to work diligently to grow and develop the container business with increased focus on expanding import cargo. To date, more than 2,800 containers of product from the province have been exported from the Port of Corner Brook. Feedback from users indicate significant transportation cost savings with improved access to worldwide markets.

“The service is transitioning to a weekly call months earlier than our original projection at the start of the project. MSC’s weekly call to Corner Brook is a significant project milestone that we are happy to share with our project partners.  We look forward to the service continuing to grow and having a positive impact on the region.” Jackie Chow, CEO Corner Brook Port Corporation.

MSC is the only international ocean carrier providing access to and from Asian and South American markets directly linked to Newfoundland. The service will now include weekly sailing from Montreal, Saint John, and Corner Brook with unmatched vessel capacity.

For more information please contact Jennifer Hartley, Business Development Manager by email jhartley@cornerbrookport.com.

Read more...

Public Notice: removal of debris (boulders) in Humber Arm

The public is advised that the Corner Brook Port Corporation recently submitted an application to the Minister of Transport, pursuant to the Canadian Navigable Waters Act for approval of its debris removal project.

Removal of boulders in Humber Arm, immediately adjacent to the main wharf structure at the Port of Corner Brook will be conducted. It is anticipated that the work will begin late October and conclude within three-four weeks following the start date.

The purpose of this project is to remove large rocks along the seabed near the wharf to ensure the safe berthing of large vessels.

For more information please click to view the official public notice here: Public Notice

Contact:

Jennifer Hartley, business development manager

709-634-6600 | jhartley@cornerbrookport.com

Read more...

Call for Proposals – Engineering Services

Corner Brook Port Corporation is requesting proposals from qualified engineering firms to assist the Port with the design and construction of a cold storage facility to be located dockside at the Port of Corner Brook. The services required include preliminary investigation, design, provision of a public tender and construction management.

This project, proposed by the Corner Brook Port Corporation, is intended to significantly contribute to the Newfoundland and Labrador fishing industry by providing access to safe cold storage in a location that is strategically positioned on the wharf to give direct access to the port’s international container service. The completion of the project will increase business opportunities to both fish harvesters and processors through lower costs, quicker time to market and better direct access to international markets promoting economic development for seafood processors, harvesters
and other businesses in the surrounding areas and strengthening the regional and provincial economy.

View the Call for Proposal below or view on www.bidsandtenders.ca 

DOWNLOADS:

CBPC Request for Cold Storage Engineering Services

ADDENDUM #1 Request for Proposals Engineering Service

ADDENDUM #2 Request for Proposals Engineering Service

CBPC is a non-profit community-based organization responsible for the stewardship and operation of the Port of Corner Brook. CBPC oversees the management of a range of port assets including the dock, six rental buildings, three ancillary buildings and 22 acres of waterfront land. CBPC aims to facilitate port growth and development through its two-pronged mandate. The first is the provide a high-quality ocean transportation and distribution link to meet the needs of western Newfoundland and the second is to contribute to regional economic development. CBPC has primarily been an industrial port with focus on pursuing industrial projects, particularly those with the potential to increase port activity and stimulate the local and/or regional economy. CBPC’s objective is to align port capabilities and regional capacity and invest in infrastructure where viable long-term opportunities exist.

For more information contact the Port:

Tel. 709-634-6600 | e-mail. info@cornerbrookport.com

Read more...