Tag - cruise

Key Insights for Businesses Targeting the Cruise Industry in Corner Brook, Newfoundland

The Port of Corner Brook is excited to share its updated information package, Key Insights for Businesses Targeting the Cruise Industry in Corner Brook, Newfoundland. Drawing on years of hands-on industry expertise, this package is designed to educate and inspire businesses to join our broader cruise community.

It includes essential information, like the 2025 cruise ship schedule and itineraries, and goes further by offering valuable tips and insights, such as effective ways to provide directions, tailor your products for cruise guests, and explore potential areas for collaboration. Courses offered by Hospitality Newfoundland and Labrador, focused on elevating guest experiences, are also highlighted to help ensure your staff are well-prepared for the busy tourism season ahead.

In an ever-evolving and growing industry, staying up-to-date is crucial. That’s why you’ll find links to our Cruise Network Committee Partners and regional Associations. Together, we share the responsibility of marketing our picturesque ports and destinations.

Next, we take a local perspective on the cruise industry and explore how individuals, businesses, and organizations can get involved. The impact of cruising is far-reaching, extending from port operations to essential services, food and beverage, retail, transportation, and much more. Here, we highlight opportunities for local vendors, musicians, and transportation providers to get directly involved with the Port of Corner Brook and the City of Corner Brook’s comprehensive welcome programs. For local innovative operators and aspiring entrepreneurs, there is a section dedicated to shore excursions.

Finally, we encourage you to stay informed and never miss an update by subscribing to our newsletter. It’s your go-to resource for last-minute changes and the latest news on the cruise industry within our community. We are truly thankful for your ongoing support and look forward to all the exciting opportunities ahead. If you have further questions, please email Patti Ricketts, Cruise Marketing Coordinator, at pricketts@cornerbrookport.com.

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Call for Expressions of Interest – Musical Entertainment

Dru Kennedy Photography

As part of the Port of Corner Brook’s Cruise Welcome Program, we are looking for talented musicians to elevate our dockside experience and provide entertainment for our cruise guests. Performance durations, typically ranging from 2 to 4 hours, will be determined by passenger capacity and the ship’s arrival and departure schedule.

If you are interested in performing at our dockside market for the 2025 season, please submit your application by April 24, either by email or in person at Suite 201, RA Pollett Building, 61 Riverside Drive.

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Call for Proposals – Cruise Shuttle Bus Service

The Corner Brook Port Corporation (CBPC) invites proposals from qualified transportation companies to provide a shuttle service for the 2025 cruise season. The complimentary shuttle service for cruise passengers and crew operates between the port and downtown Corner Brook, providing round-trip transportation. The number of buses booked for each cruise ship depends on the total number of passengers onboard based on ship capacity as outlined in Appendix A (attached). The shuttle bus service will commence approximately 30 minutes after the scheduled arrival time and end approximately one hour before the scheduled departure time.

Proposals must be submitted by email, fax, or in person at Suite 201, RA Pollett Building, 61 Riverside Drive by April 17, 2025.

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Call for Expressions of Interest – Market Vendor

Dru Kennedy Photography

The Corner Brook Port Corporation is committed to creating a robust market with inspired entrepreneurs, marketing and selling a versatile mix of products so that we provide the best experience for cruise passengers.

The port has seven sheds of two different sizes: four 12’x12’ and three 12’x16’. All sheds are equipped with electricity, windows, and two entrances. The seasonal rate is $1,662+HST for a 12’x12′ shed and $2,502+HST for a 12’x16′ shed.

If you are interested in joining our dockside market for the 2025 season, please complete the form in Appendix B by April 10. Submissions can be submitted by email or in person at Suite 201, RA Pollett Building, 61 Riverside Drive.

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Corner Brook Port to Welcome Its First Winter Cruise

FOR IMMEDIATE RELEASE – March 9, 2025

On the morning of March 10, Le Commandant Charcot from the French cruise line Ponant is scheduled to arrive in Corner Brook, Newfoundland. The luxurious expedition ship, which was launched in 2021, has a capacity of 245 passengers and 215 crew members. Ponant has since redefined how people perceive and experience polar cruising, taking immense pride in offering its guests “cruises of a kind never before undertaken.”

Photo Credits: Dru Kennedy, Newfoundland and Labrador Tourism

Unlike traditional cruise ships, the Le Commandant Charcot is an ice-class vessel. With a Polar Class 2 rating, Ponant’s innovative and groundbreaking vessel is the only one of its kind, capable of breaking through multi-year ice up to 2.5 meters thick. “Traditionally, our cruise season has been dictated by ice conditions surrounding the province, with our first call typically arriving in early June. However, the arrival of Le Commandant Charcot—designed to navigate winter water — marks a groundbreaking moment for our port.  Welcoming a cruise ship in winter brings unique logistical challenges, but our team is more than ready to rise to the occasion. This milestone not only extends our cruise season but also showcases our capability to adapt and grow as a premier destination for year-round expedition travel.” Patti Ricketts, Cruise Marketing Coordinator.

The Le Commandant Charcot entered the Canada New England region earlier this year, calling multiple ports along the St. Lawrence River. Corner Brook is included on Ponant’s Last Moments of Winter 16-day itinerary, which sails from Saint Pierre and Miquelon to Reykjavik, with stops at various ports along the St. Lawrence and Greenland. Jackie Chow, Chief Executive Officer, shares “For winter enthusiasts, Western Newfoundland is the ultimate destination, offering everything from skiing, snowshoeing, ziplining, and snowmobiling against a breathtaking winter backdrop. Our Province has long been promoted as a year-round destination, and now, with the arrival of winter cruises, we have the remarkable opportunity to share our unique winter adventures with the global cruise industry.”

In 2023, the Port, in collaboration with our cruise industry partners, organized winter and summer familiarization (FAM) tours for several senior executives from Ponant. FAM tours are a common practice in the tourism industry, providing decision-makers with the opportunity to experience firsthand our offerings – from breathtaking scenery, coastal charm, and a rich history and culture – all aimed at enticing them to bring business to our region. “Cruise lines typically plan itineraries 3-5 years in advance, making it rare to see the immediate impact of our efforts. Yet, Ponant’s rapid introduction of new itineraries in our region is remarkable. This expansion not only highlights the strength of our region but also reaffirms our global appeal in the industry.” Patti Ricketts, Cruise Marketing Coordinator.

The Carnival Pride will kick off our traditional cruise season on June 4, with the Insignia once again wrapping up the season on October 22. The Port of Corner Brook has twenty-three scheduled cruise ship calls, bringing a potential 31,000 passengers and 14,700 crew.

This year, we are pleased to welcome four maiden calls, including the highly anticipated arrival of Le Commandant Charcot. Also making their first visit to Corner Brook are Norwegian Cruise Line’s Norwegian Star, Celebrity Cruises’ Silhouette, and Regent Seven Seas Cruises’ Splendor.

As we prepare for another vibrant season, our team remains committed to delivering exceptional guest experiences and showcasing our beautiful city and region. A detailed copy of the 2025 cruise schedule can be found here.

Corner Brook Port Corporation (CBPC) is an independent, community-based organization providing high-quality ocean transportation and distribution services through strategic partnerships. Its vision is to create economic value by connecting Western Newfoundland globally through tourism and trade. The Corporation achieves this through its three lines of business: industrial port operations, real estate, and cruise tourism.

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Port of Corner Brook Experiences Another Record-Breaking Cruise Season

Photo Credit: Dru Kennedy Photography

Following a record-breaking 2023 cruise season, the Port of Corner Brook is excited to announce yet another year of remarkable growth in ship arrivals and passenger and crew numbers. From June 5 to November 1, we welcomed 50,342 passengers and 23,827 crew members, representing a 22.9% and 17.7% increase respectively compared to the previous year and double those of 2019.

This season, we saw a total of 36 port calls, made by 19 different cruise ships. Of these 19, eight made their inaugural visit to Corner Brook. “The continued growth of the cruise industry in Newfoundland and Labrador is a direct result of the collective effort and partnership between our team, local partners, and the broader Atlantic Region. This season’s impressive 36 port calls reflect the impact of years of collaborative marketing efforts and our ongoing commitment to highlighting Newfoundland and Labrador’s unique landscapes, culture, and hospitality. As demand for our destination grows, we are more motivated than ever to continue expanding and refining the experience we offer, ensuring every guest leaves with a desire to return” says Jennifer Crane, Business Development Manager.

On Saturday, September 21, the Port surpassed its previous single-day record set by the MSC Meraviglia in 2019. The Norwegian Jade and the Sky Princess combined carried 5,688 passengers and 2,368 crew members, totalling 8,056 guests. This was one of two double-ship days for the season. “Ten years ago, I never would have imagined seeing 36 ships. The growth we’ve seen since then has been nothing short of incredible. It’s a testament to the hard work, dedication, and collaboration of everyone involved—from our community to our stakeholders,” said Jackie Chow, Chief Executive Officer.

Across Atlantic Canada, ports have reported a rise in summer visitation, and Corner Brook is no exception. Nearly 35% of our visitors arrived between June and August, up from 27% in 2023. While September and October continue to be the peak cruise season in Canada New England, extending the season remains a top priority for the Port of Corner Brook. “As we look ahead to 2025, we’re more determined than ever to expand our cruise season and offer visitors even more opportunities to experience Newfoundland and Labrador’s breathtaking beauty. With exciting developments on the horizon, we’re confident that we’ll soon be welcoming guests in new and unexpected ways.” Patti Ricketts, Cruise Marketing Coordinator.

Corner Brook Port Corporation (CBPC) is an independent, community-based organization that provides high-quality ocean transportation and distribution services through strategic partnerships. Its vision is to create economic value by connecting Western Newfoundland globally through tourism and trade. The Corporation achieves this through its three lines of business: industrial port operations, real estate, and cruise tourism.

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Call for Expressions of Interest – Market Vendor

The Corner Brook Port Corporation is committed to creating a robust market with inspired entrepreneurs, marketing and selling a versatile mix of products so that we provide the best experience for cruise passengers.

The port has seven sheds of two different sizes: four 12’x12’ and three 12’x16’. All sheds are equipped with electricity, windows, and two entrances. The seasonal rate is $2,040+HST for a 12’x12′ shed and $2,856+HST for a 12’x16′ shed.

If you are interested in being a vendor for the 2024 season, please fill out and submit the form in Appendix B by May 6 by email or in person at Suite 201, RA Pollett Building, 61 Riverside Drive.

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Call for Expressions of Interest – Musicians

As part of the Port of Corner Brook’s Cruise Welcome Program, we are looking for musicians to provide entertainment for our cruise guests throughout the 2024 season. The specific performance time will be contingent on the ship’s scheduled arrival and departure time and its capacity.

If you are interested, please submit your completed form by email or in person at Suite 201, RA Pollett Building, 61 Riverside Drive.

Closing Date: May 3, 2024

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Job Opportunity – Cruise Information Officer

Job Type: part-time, seasonal

Location: Corner Brook, NL

Join our dynamic team dedicated to promoting tourism and providing exceptional experiences to visitors from around the world. We’re passionate about showcasing the beauty, culture, and attractions of our region, and we’re seeking knowledgeable and enthusiastic Cruise Information Officers to join us!

Responsibilities:

  • Welcome cruise guests with a warm and friendly demeanor, answer questions and make suggestions regarding their time in port
  • Distribute maps, brochures, and other promotional materials to help visitors navigate the area
  • Stay up-to-date on local events, attractions, and amenities to provide accurate and current information to visitors
  • Uphold standards for cleanliness and safety in the work environment (eg: information kiosk)
  • Effectively communicate workplace concerns and suggestions for improvement through proper channels

Requirements:

  • Excellent communication and interpersonal skills
  • Strong customer service orientation with a positive attitude
  • Ability to multitask and work effectively in a fast-paced environment
  • Knowledge of the local area, including attractions, landmarks, and amenities
  • Ability to work harmoniously in team settings, navigate conflicts, and welcome constructive feedback
  • Previous experience in tourism, hospitality, or customer service is preferred but not required
  • Ability to speak French, German and/or Italian is preferred but not required
  • Flexibility to work outdoors in varying weather conditions is required

To Apply:

If you’re passionate about tourism and enjoy helping others discover new destinations, we’d love to hear from you! Please let us know why you’re interested in joining our team and provide your relevant experience in person or by email. CBPC is committed to fostering a diverse and inclusive workplace, and we welcome applicants from all backgrounds. We strive to create a culture of inclusivity where individuals feel comfortable and empowered to contribute their unique talents and skills to our team.

Deadline: May 1st, 2024

CBPC is an independent and community-based organization that provides high-quality ocean transportation and distribution services through strategic partnerships. Its vision is to create economic value by connecting Western Newfoundland globally through tourism and trade. The Corporation achieves this through its three lines of business: industrial port operations, real estate, and cruise tourism.

Read more...

Call for Proposals – Cruise Shuttle Bus Service

The Port of Corner Brook provides a complimentary shuttle service for cruise passengers and crew from the port to downtown Corner Brook and back. The number of buses booked for each cruise ship depends on the total number of passengers onboard based on ship capacity as outlined in Appendix A (attached). The shuttle bus service will commence approximately 30 minutes after the scheduled arrival time and end approximately one hour before the scheduled departure time.

The Corner Brook Port Corporation (CBPC) invites proposals from qualified transportation companies to provide a shuttle bus service for the 2024 cruise season. Proposals must be submitted by email, fax or in-person.

Closing Date: April 12, 2024

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